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SHIPPING POLICY

Domestic Orders

We can ship to street addresses within Sweden. Please make sure that you have provided the right address as we cannot be responsible for goods delivered to the wrong address. The purchaser is responsible for providing with the correct address. Domestic Orders may take between 1-5 days to reach its destination.

No company addresses (contact support for inquiries).

EU Orders

EU-orders, once processed, is shipped with PostNord from Sweden within 1-5 business days. When the package reaches the purchasers country the distributor can be contracted to someone else at PostNord’s sole discretion (such as local carriers). International Orders may take up to 15 days to reach its destination. Packages are delivered to closest service point for pickup. You will receive a postal notice from your courier on where to pick it up. 

Once the package reaches your country, we cannot be held responsible for that package. If the package doesn’t reach you, we will make every attempt to help you reach your local carrier for further assistance.

These packages do not come with a toll-charge.

No company addresses (contact support for inquiries).

Other European Orders

Orders to European countries that are not within in the European Union are also processed and shipped with PostNord from Sweden within 1-5 business days. When the package reaches the purchasers country the distributor can be contracted to someone else at PostNord’s sole discretion (such as local carriers). International Orders may take up to 15 days to reach its destination.

Once the package reaches your country, we cannot be held responsible for that package. If the package doesn’t reach you, we will make every attempt to help you reach your local carrier for further assistance.

No company addresses (contact support for inquiries).

Taxes & Duties

This paragraph is only applicable for international orders outside of the European Union.

We do NOT calculate or collect taxes and duties for you. It is the purchaser’s responsibility to pay any applicable taxes or duties and abide by any regulations. It is also the purchaser’s responsibility to make sure that the customs department permits shipment of products purchased. We cannot issue a refund if the package is seized by customs for any reason, if the package is not returned to us.

Incorrect Shipping Information

If a package is returned due to incorrect or incomplete shipping information provided by the purchaser or if the package is marked “unclaimed”, we will notify you by email. You will then be refunded for the product minus shipping and handling for the returned product. If your order included free shipping the rate will be calculated based on normal shipping rate. 

Can I change my address after I place an order?

We cannot change the shipping address after an order have been placed. Attempt to cancel your order online and if that is not possible contact us immediately.

Returns

You have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, contact us at support@mythoskeycaps.com.

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